Stay Responsible Gaming

At Stay Casino, we want gaming to remain an enjoyable form of entertainment, not a source of stress or financial harm. We believe that playing at an online casino should always stay fun, controlled, and within your means. This page explains the tools and principles we at Stay use to support responsible play, and how you can take charge of your own gaming habits whenever you log in to Stay Casino.

Our Commitment to Safer Gambling

We at Stay Casino recognise that for a small percentage of players, gambling can become a problem. That's why we have built our platform around transparency, fairness, and player protection. Our Stay platform is designed to give you full visibility over your deposits, time spent, and winnings, so you always remain in control of your account.

We promote honest and transparent communication about odds, bonus terms, and wagering requirements.
We provide self-assessment tools to help you recognise early signs of problematic play.
We never target vulnerable individuals, including minors, with our marketing or promotions.

Age Verification and Access

Our Stay Casino services are strictly limited to players who are 18 years of age or older (or the legal gambling age in your jurisdiction, whichever is higher). We require full identity and age verification before you can withdraw funds. If we suspect that an underage person has attempted to register or play, we will immediately suspend the account and investigate the matter in line with our verification procedures.

Protecting Minors

We strongly recommend that parents and guardians install parental control software on shared or family devices to prevent minors from accessing gambling websites, including Stay. Tools such as NetNanny, CyberPatrol, and similar filtering software can restrict access to real-money gaming platforms.

Tools to Help You Stay in Control

We at Stay offer a range of account management tools that allow you to set personal boundaries on your play. These features are available directly through your account dashboard and our customer support team.

Deposit limits – We let you set daily, weekly, or monthly deposit caps to manage your spending.
Loss limits – Our system allows you to define a maximum loss threshold over a chosen period.
Session time reminders – We can notify you after a set amount of time has passed during a gaming session.
Cool-off periods – You may request a temporary break from your account, typically ranging from 24 hours to 30 days.
Self-exclusion – We offer self-exclusion periods of 6 months, 1 year, or permanently, during which you will not be able to access your Stay account.

How to Request a Limit or Exclusion

You can activate most of these tools directly from your account settings. If you need assistance, our support team is available 24/7 via email and live chat, and we will process your request as quickly as possible. Once a self-exclusion or cool-off period is active, we will not send you marketing emails, bonus offers, or promotional notifications during that time.

Recognising the Signs of Problem Gambling

We encourage every player at Stay Casino to regularly reflect on their gaming habits. Some common warning signs include:

Spending more money or time gambling than you originally intended.
Chasing losses by depositing additional funds.
Neglecting work, relationships, or responsibilities because of gambling.
Borrowing money or using funds meant for essential expenses to gamble.
Feeling anxious, irritable, or guilty about your gambling activity.

If you recognise any of these behaviours in yourself or someone close to you, we urge you to reach out to one of the independent support organisations listed below, or to our own customer support team for guidance.

Independent Support Organisations

We believe that professional, independent help is an essential part of responsible gaming. We recommend the following organisations, which offer free and confidential support:

GambleAware – www.begambleaware.org
Gamblers Anonymous – www.gamblersanonymous.org
Gambling Therapy – www.gamblingtherapy.org
GamCare – www.gamcare.org.uk

Our VIP Program and Responsible Play

Our Stay VIP program, tournaments, and lottery promotions are designed to reward loyal players, but we never want these incentives to encourage excessive spending. We at Stay Casino monitor account activity for signs of irregular deposit patterns, and our team may reach out proactively if we notice behaviour that could indicate a developing problem. Our goal is always long-term, sustainable entertainment rather than short-term financial risk.

Bonus Terms and Responsible Play

All bonuses offered at Stay, including our Welcome Package, Fortune Wheel spins, and Weekend Reload Bonus, come with wagering requirements and terms that we encourage you to read carefully before opting in. We want you to understand exactly what is required before you claim an offer, so you can make an informed decision about whether a bonus suits your personal budget and gaming style. For full details, see our Stay Casino bonus terms before opting in.

Using a VPN and Account Restrictions

We remind all players that using a VPN to bypass our provider's geographic restrictions is strictly prohibited and may result in the confiscation of winnings. This policy exists to ensure compliance with licensing regulations and to protect players in restricted territories from accessing services that are not appropriately regulated for their region.

Our Ongoing Responsibility

We at Stay Casino continuously review our responsible gaming policies to ensure they reflect best practices across the industry. Our team works to balance an exciting entertainment experience, including thousands of pokies, live dealer tables, and jackpot games, with a genuine commitment to player welfare. We want every visit to Stay to be a positive one, and we are here to support you whenever you need help staying in control. Managing your account is simple through the Stay Casino login dashboard, where you can adjust your limits at any time.

If you have any questions about our responsible gaming tools, deposit limits, or self-exclusion options, please contact us at support@Stay Casino.com. Our support team is available 24/7 to assist you with any concerns regarding your account or gaming habits.

Content updated: October 02, 2026