Stay Privacy Policy

We respect your privacy and are committed to protecting your personal data while you enjoy everything Stay Casino has to offer. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit Stay Casino.com, register an account, or use our gaming services. By creating an account or using our platform, you agree to the practices described below.

Information We Collect

At Stay Casino, we collect several categories of information to provide you with a safe, personalized, and compliant gaming experience. Our Stay Casino registration process requires certain details, and additional information may be gathered automatically as you interact with our site.

• We collect identity details such as your name, date of birth, address, and government-issued ID when required for verification.
• We gather contact information, including your email address and phone number, used for communication and login purposes.
• We track your gaming activity, including deposits, withdrawals, bonus usage, and wagering history, to improve our services and ensure fair play.
• We record technical data such as your IP address, device type, browser, and login timestamps for security purposes.
• We may collect payment information when you use deposit methods or request a withdrawal.

How We Use Your Information

Our Stay Casino platform uses your personal data for several legitimate purposes related to operating a licensed Curaçao-regulated casino. We at Stay Casino process your information to verify your identity, prevent fraud, and comply with anti-money laundering obligations. Our team also uses your data to manage your account, process transactions, and deliver promotions such as free spins, bonus codes, and VIP rewards.

We may also use your information to send you marketing communications about our welcome bonus, cashback offers, tournaments, and the Stay Casino lottery, provided you have not opted out. You can unsubscribe from marketing emails at any time without affecting your ability to use our services.

Customer Support and Communication

When you contact our support team via email or live chat, we use the information you provide to resolve your inquiry efficiently. Our Stay Casino support team is available 24/7, and any correspondence may be retained for quality assurance and record-keeping.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our site. Here at Stay Casino, cookies help us remember your preferences, keep you logged in, and analyze how players use our platform so we can improve game selection, navigation, and overall performance. You can manage or disable cookies through your browser settings, though doing so may limit certain features of our services.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our business, including:

• Payment processors handling deposits and withdrawals through methods like Mastercard, Visa, MiFinity, and CoinsPaid.
• Identity verification providers who assist us in confirming your age and identity.
• Game providers such as Pragmatic Play, Yggdrasil, and other studios featured on our platform, where necessary for gameplay functionality.
• Regulatory authorities, where required by our Curaçao license or applicable law.
• Marketing and analytics partners who help us understand site usage and improve our offerings.

All third parties we work with are required to handle your data responsibly and in accordance with applicable data protection standards.

Data Security

We take data security seriously and implement technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Our Stay Casino systems use encryption and secure servers to safeguard sensitive data, including payment details and identity documents. While we strive to maintain robust security, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and protect your account credentials.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and regulatory requirements. Our Stay Casino records related to transactions, verification documents, and account activity may be kept for a period required under our Curaçao license, even after you close your account.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We want you to feel confident that your information is handled fairly, and you may contact us to exercise the following rights:

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You can request that we delete your data, subject to legal and regulatory retention obligations.
• You may object to or restrict certain processing activities, including marketing communications.
• You have the right to request a copy of your data in a portable format where applicable.

To exercise any of these rights, please contact our support team at support@Stay Casino.com, and we will respond within a reasonable timeframe.

Age Restrictions and Account Verification

Our services are intended only for individuals who meet the legal gambling age in their jurisdiction. We at Stay Casino may request identity verification documents before processing withdrawals or granting access to certain features, in line with responsible gaming and anti-fraud obligations. If we discover that an account belongs to a minor, we will immediately close the account and void any associated winnings.

International Data Transfers

As we serve players across multiple regions, including Australia, Canada, New Zealand, and parts of Europe, your data may be transferred and processed outside your country of residence. We ensure that any such transfers are conducted with appropriate safeguards in place to protect your information.

VPN Usage and Restricted Territories

Using a VPN to bypass our provider's regional restrictions is strictly prohibited and may result in account suspension and confiscation of winnings. We monitor account activity to detect attempts to access our platform from restricted countries, and any violation of this policy may affect your access to our services.

Third-Party Links

Our website may contain links to third-party sites, such as payment providers or affiliate partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before sharing your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services offered at Stay Casino. Any updates will be posted on this page, and we encourage you to review this policy periodically. Continued use of our platform after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we collect, use, or protect your personal data, please reach out to our support team. We at Stay Casino are available via email at support@Stay Casino.com or through our 24/7 live chat service. Our goal is to ensure you feel confident and secure while enjoying everything Stay Casino has to offer, from pokies and live dealer games to bonuses, tournaments, and our VIP program.